General Terms and Conditions of Business and Delivery (GTC)
AXRO GmbH
§ 1 Scope of Application, Definition of Terms, Begriffserklärung
1.1
These GTC apply to all orders placed with AXRO GmbH, Schnackenburgallee
183 - 201, D-22525 Hamburg, hereinafter referred to as "AXRO", by
companies. These GTC in connection with AXRO's order documents form the
sole legal basis for the business relationship between the customer and
AXRO for the acquisition of products and services from AXRO, unless
expressly agreed otherwise in writing. Deviating business conditions of
the customer do not apply.
1.2 An entrepreneur is a natural or
legal person or a partnership with legal capacity who, when concluding a
legal transaction, acts in the exercise of their commercial or
independent professional activity. A consumer is any natural person who
concludes a legal transaction for a purpose that can neither be
attributed to their commercial nor their independent professional
activity. The merchant status within the meaning of these provisions is
governed by the HGB.
1.3 In business dealings with entrepreneurs,
these GTC are incorporated into the ongoing business relationship upon
registration with AXRO, at the latest with the first order.
1.4
The customer is obligated to prove their entrepreneur status to AXRO
before the first order, otherwise upon request by presenting a valid
business license. Orders by consumers are not possible. These GTC do not
apply to consumers.
§ 2 Offer and Contract Conclusion
2.1
The presentation of products offered by AXRO, the information
particularly in brochures, catalogs, advertisements, other advertising
documents and on the internet etc. as well as illustrations, colors,
product samples, descriptions in offers, sample books, price lists and
other documents are only to be understood approximately. They are
compiled to the best of our knowledge, but do not constitute a binding
offer. The order transmitted by the orderer to AXRO is, regardless of
form (telephone, internet, written etc.) a binding offer to AXRO for
contract conclusion. The orderer is bound by their offer for 14 days
from receipt/acceptance by AXRO. Within this time period AXRO may
declare acceptance of the offer. Acceptance generally occurs by sending
an acceptance confirmation in text or written form, exceptionally by
sending the goods. This also applies to changes or additions to the
order. The control email automatically sent electronically after an
order via the internet does not constitute contract acceptance in this
sense.
2.2 Should the acceptance declaration or the goods
delivery made without such confirmation exceptionally only occur after
the expiry of 2 weeks, the confirmation or goods delivery is a new offer
for contract conclusion. The orderer may accept this offer tacitly e.g.
by goods acceptance and use or expressly. AXRO waives the requirement
of receipt of the acceptance declaration (§ 151 BGB).
2.3 Should
the offer be accepted by AXRO under changed conditions, e.g. different
price, different quantity, modified product etc., this acceptance
declaration/delivery is to be valued as an offer for the conclusion of a
new contract (§ 150 II BGB). If a modified confirmation is not objected
to by the orderer within 3 days after receipt, the new offer is deemed
accepted, unless AXRO could not expect acceptance of the modified offer
due to a significant deviation from the original order.
§ 3 Prices, Payment and Invoice
3.1
The prices are understood as net prices in Euro in the absence of a
deviating agreement. AXRO delivers EX Works (EXW). Taxes are calculated
according to the following provisions in accordance with legal
requirements. Transport and packaging costs are also not included in the
prices.
a) Orderers from Germany also have to pay the statutory
VAT (currently 19% as standard tax rate and in exceptional cases 7%) on
the net prices.
b) Orderers from other EU member states, for whom
the regulations of intra-Community deliveries apply, have to pay VAT
according to the destination country principle in accordance with the
national regulations of the destination country, insofar as these are
taxable transactions. Delivery to another EU member state
(intra-Community delivery) only takes place VAT-free if the requirements
for VAT exemption according to § 4 No. 1 letter b in conjunction with §
6 a UStG are met. The orderer undertakes to provide all information
required for VAT assessment and furthermore to declare and pay VAT in
their country. In the event that it turns out that the information
provided by the orderer was incorrect or incomplete or the orderer has
not declared or paid VAT in their country, the orderer shall indemnify
us against all third-party claims upon first request or provide
compensation for damages.
c) For orders that lead to export to
third countries, the general VAT exemption according to § 4 No. 1 lit. a
UStG applies. The orderer is solely responsible for the taxation of
goods upon import into the destination country. Any customs duties,
other import duties, inspection costs or other shipping costs (e.g. for
the preparation of customs and/or shipping documents) that may arise
during shipping are also to be paid by the orderer.
d) Orders
that are invoiced as shipments abroad [cf. lit. b) and c)] must also
have their destination abroad. Shipping of such goods with destination
within the Federal Republic of Germany does not take place.
3.2
Unless otherwise agreed, the orderer has to pay AXRO invoices via SEPA
corporate direct debit procedure (Single Euro Payments Area).
For the implementation of the SEPA corporate direct debit procedure
a) the orderer and their payment service provider must use the SEPA corporate direct debit procedure,
b) the orderer must grant AXRO the
c) SEPA corporate direct debit mandate and
d) the orderer must confirm to their payment service provider the granting of the SEPA corporate direct debit mandate.
If a SEPA corporate direct debit procedure has been agreed between the orderer and AXRO, the following process applies:
AXRO
informs the orderer within the scope of invoicing no later than 1 (one)
calendar day before the due date of the respective direct debit about
the upcoming direct debit collection (so-called "advance information" or
"prenotification"). There is agreement between the orderer and AXRO
that the amount debited via direct debit may deviate in individual cases
from the amount communicated in the advance information/prenotification
if the orderer has received credits and/or correction documents in the
period between the creation of the advance information/prenotification
and the due date. The orderer ensures that the account designated by
them in the SEPA mandate has sufficient cover for the respective
collection by AXRO.
3.3 A payment is only considered as completed
when AXRO can dispose of the amount. AXRO does not accept checks or
bills of exchange as means of payment.
3.4 If AXRO grants a
payment term in individual cases, this is not a deferment but
nevertheless binding. In case of exceeding a payment term, default
interest of 8 percentage points above the respective base interest rate
of the ECB p.a. becomes due from the following day.
3.5 Against
claims of AXRO, the orderer may only set off with legally established or
AXRO-recognized counterclaims. The exercise of rights of retention is
also only permissible under corresponding conditions due to
counterclaims resulting directly from the same contractual relationship.
3.6
If several claims against the orderer are outstanding and the orderer's
payment is not sufficient to settle all claims, settlement occurs in
the order of § 366 Para. 2 BGB. Deviating settlement determinations of
the orderer have no legal effect.
3.7 Unless otherwise agreed,
invoices from AXRO are sent electronically. If the orderer wishes a copy
of the invoice in paper form in addition to this electronic invoice,
AXRO will provide such a copy in paper form to the orderer. Costs
arising from this are solely borne by the orderer.
§ 4 Delivery
4.1
The delivery takes place to the delivery address specified by the
orderer. The risk of accidental loss or deterioration of the purchase
objects passes to the orderer upon delivery of the goods to the
forwarder or another person designated for shipment (§ 447 BGB). By
handing over the ordered goods to the forwarder or another person
designated for shipment, AXRO is released from their performance
obligation.
4.2 AXRO is entitled to make partial deliveries, provided these are not unreasonable for the orderer.
4.3
AXRO endeavors to deliver the goods as quickly as possible. Specified
delivery periods or dates are generally subject to the proviso of timely
and sufficient self-delivery. Subject to the priority of a demonstrable
individual agreement, only delivery dates agreed in writing are deemed
binding in case of doubt. An agreed delivery time begins on the day of
receipt of the order confirmation. It is complied with if the shipment
is ready for dispatch within the period and this is communicated to the
orderer. Compliance with a delivery period generally requires the
fulfillment of the orderer's contractual obligations.
4.4 If the
non-compliance or delay of an agreed delivery period is due to force
majeure, labor disputes, fire, unforeseeable obstacles or other
obstacles not attributable to AXRO, the delivery period is extended for
the duration of these events. If AXRO is in delivery delay upon
occurrence of these events, this applies accordingly. The beginning and
end of such obstacles will be communicated by AXRO to the orderer as
soon as possible in important cases.
4.5 If the orderer suffers
damage during a delay that arose as a result of AXRO's fault, they are
entitled to demand delay compensation, excluding further claims. This
amounts to 0.5% for each full week of delay, but at most 5% of the value
of that part of the total delivery that cannot be used on time or
according to contract as a result of the delay. AXRO reserves the right
to prove lesser damage. The orderer's own breaches of duty may be taken
into account as mitigating factors.
4.6 If shipping is delayed
due to circumstances for which the orderer is responsible, the risk
passes to the orderer from the day of readiness for dispatch. At the
request and expense of the orderer, AXRO will arrange the insurance that
the orderer requests.
4.7 If shipping is delayed at the
orderer's request, they will be charged the costs arising from storage,
starting one month after notification of readiness for dispatch, at
least 1% of the invoice amount for each month. AXRO is entitled, after
setting and fruitless expiry of a reasonable period, to otherwise
dispose of the delivery object and to deliver to the orderer with
reasonable notice after ending the delay.
4.8 If the orderer
falls into default of acceptance, AXRO is entitled to claim compensation
for the damage thus incurred. The orderer reserves the right to prove
that actually less damage occurred.
4.9 The orderer must examine
the goods immediately upon delivery for completeness, correct addressing
and quality. Obvious defects must be reported immediately after
delivery of the goods and hidden defects immediately after discovery or
objective possibility of discovery. The validity of § 377 HGB remains
unaffected.
4.10 There is the possibility of direct delivery of
goods to the orderer's customers after appropriate arrangement. If these
customers are consumers, they also represent themselves as authorized
representatives of the entrepreneur in the contractual relationship
between AXRO and the orderer; in particular, they bear the obligation to
complain in place of the entrepreneur according to § 4.9; the
consumer's rights against their respective contractual partner remain
unaffected by this regulation.
§ 5 Retention of Title
5.1
AXRO reserves title until receipt of all payments from the business
relationship with the orderer; the reservation relates to the
acknowledged balance. In case of contractually non-compliant behavior by
the orderer, particularly in case of default in payment, AXRO is
entitled to take back the purchased item. Unless AXRO expressly declares
otherwise, the taking back of the goods does not constitute a
withdrawal from the contract. AXRO is entitled to dispose of the goods
subject to retention of title in this case. The disposal proceeds are to
be applied to the orderer's liabilities – minus reasonable disposal
costs –. The statutory property rights of §§ 946 ff. BGB remain
unaffected.
5.2 The orderer has the obligation with regard to the
goods subject to retention of title to maintain the reserved goods in
proper condition for the duration of the retention of title and to treat
them with care. The orderer is obligated during the existence of a
retention of title to proper storage of the reserved goods and to their
proper insurance. The orderer also already assigns to AXRO up to the
amount of the invoice value of the reserved goods the other claims due
to them regarding the reserved goods (e.g. from tort, insurance claims),
which AXRO already accepts.
5.3 If third parties access the
reserved goods – particularly in the form of seizures or confiscations –
the orderer must point out AXRO's rights and notify AXRO immediately so
that AXRO can file a lawsuit according to § 771 ZPO. For costs arising
from this – including court and extrajudicial costs for a lawsuit
according to § 771 ZPO if these cannot be reimbursed by the third party,
the orderer is liable.
5.4 The orderer is authorized to resell
the reserved goods in ordinary business transactions. The authorization
for resale of the reserved goods is only granted when the retention of
title is passed on. For security transfer and pledging of the reserved
goods, the authorization expressly does not apply.
5.5 In the
event that the customer does not pass on the retention of title when
reselling, they already assign to AXRO up to the amount of the invoice
amount all their claims that arise from the resale against the purchaser
or third parties, which AXRO already accepts. The advance assignment is
independent of whether resale has taken place without or after
processing or manufacturing. The same applies to corresponding balance
claims from a current account if the orderer has agreed accordingly with
their customer. AXRO undertakes not to collect the claims as long as
the orderer meets their payment obligations, does not fall into default
of payment and no application for opening insolvency proceedings has
been filed or a cessation of payments exists. However, if one of these
cases occurs, AXRO is entitled to demand from the orderer that the
assigned claims and their debtors be disclosed, that all information
required for collection be provided, that the relevant documents be
handed over and that the assignment be disclosed to the debtors (third
parties).
5.6 The processing or transformation of the reserved
goods is always carried out for AXRO. If the reserved goods or parts
thereof are inseparably connected or mixed with other items not owned by
AXRO, AXRO acquires co-ownership of the new item in the ratio of the
value of the connected, mixed reserved goods.
5.7 AXRO undertakes
to release the securities due to them at the orderer's request insofar
as the realizable value of our securities sustainably exceeds the claims
to be secured by more than 10%. The selection of securities to be
released is at AXRO's discretion.
5.8 The provisions of §§ 5.1 to 5.7 do not apply to goods that AXRO delivers on advance payment by the orderer.
§ 6 Defect Claims
6.1
A product that is already defective upon delivery (warranty case) will
be replaced by AXRO at their own cost with an equivalent product. If the
legal requirements are met, the orderer has – subject to the liability
limitation according to § 8 – the further rights according to § 437 No.
1-3 BGB.
A warranty case particularly does not exist in the following cases:
a)
in case of wear and tear. Wear and tear are changes to the product that
occur as a result of intended use. This particularly concerns wear
parts such as print heads, ribbons, type wheels, toner, batteries.
b)
in case of damage that occurred at the orderer's premises through
misuse or improper use, provided this is not based on a defective
assembly instruction,
c) in case of damage that occurred because
the products at the orderer's premises were exposed to harmful external
influences (particularly extreme temperatures, humidity, unusual
physical or electrical stress, voltage fluctuations, lightning, static
electricity, fire).
d) AXRO provides no warranty for a defect
that arose through improper repair by a service partner not authorized
by the manufacturer.
e) If operating or maintenance instructions
are not followed, changes are made, parts are replaced or consumables
are used that do not meet the original specifications, AXRO provides no
warranty insofar as the defect is attributable to this.
6.2
Should the product examination reveal that it is an obviously unfounded
defect complaint, the orderer owes AXRO compensation for expenses in the
amount of a flat rate of €40.00; both contracting parties reserve the
right to prove lesser or greater expenses in individual cases.
6.3
Should the product examination reveal that although it is not a defect
complaint according to para. 6.2, a warranty case nevertheless does not
exist, the orderer must compensate AXRO for the examination effort
according to the actually incurred effort as well as the costs for
sending and returning the product. The orderer remains entitled to prove
that AXRO incurred no such effort or incurred it to a lesser extent.
6.4
If the orderer sends in the goods to get a replacement product, the
usage compensation is governed by the following provisions:
If
the orderer was able to use the goods in a defect-free condition between
delivery and return, they must compensate for the value of the benefits
they derived. A flat usage fee of 10% of the purchase price or the
value of the replaced goods becomes due for each commenced month of
usage time. Deviating from this, the usage fee for benefits derived from
toners and inks is calculated according to consumption. In any case,
both contracting parties reserve the right to prove lesser or greater
usage compensation.
6.5 Withdrawal is only possible in case of a
not insignificant defect (§ 323 V BGB). Damage compensation claims exist
only according to § 8 of these GTC (§ 475 III BGB). Complaints about
partial deliveries generally do not entitle to rejection of the
remaining delivery, unless holding to the contract is no longer
reasonable for the orderer.
6.6 Furthermore, for products
delivered within the Federal Republic of Germany, claims against the
manufacturer may also exist within the framework of a (contractual)
guarantee assurance granted by them, which are governed by the
corresponding guarantee conditions.
6.7 Warranty claims against AXRO are only due to the direct orderer. Assignment of warranty claims is excluded.
6.8 For the processing of returns, the return conditions of AXRO attached to these GTC apply.
§ 7 Limitation of Actions
7.1
In business dealings with entrepreneurs, the warranty period for used
and new goods is one year from transfer of risk, unless AXRO has
fraudulently concealed the defect. This does not cover damage
compensation claims that arose due to gross negligence and intent.
7.2
The statutory limitation of entrepreneurs' recourse claims remains
unaffected by this, insofar as the newly manufactured goods are sold to
consumers within the scope of business operations. Statutory recourse
claims exist only insofar as the customer has not made any agreements
with AXRO's customers that go beyond the statutory defect claims.
7.3
In business dealings with entrepreneurs, the limitation period begins
to run upon goods readiness or handover to the forwarding agent. It is
complied with if the shipment is ready for dispatch within the period
and this is communicated to the orderer. Compliance with a delivery
period generally requires the fulfillment of the orderer's contractual
obligations. A guarantee possibly granted by the manufacturer does not
extend the limitation period according to § 7.1. The orderer bears the
full burden of proof for all claim prerequisites, particularly for the
defect itself, for the time of discovery of the defect and for the
timeliness of the defect notification.
7.4 Insofar as third-party
products show defects during the warranty period, AXRO's customer
primarily turns to the manufacturer of the third-party products to
achieve defect remedy there. If this fails, the above provisions
regarding AXRO's warranty apply accordingly.
7.5 The fulfillment of a warranty claim does not set new warranty periods in motion.
§ 8 Liability
8.1
AXRO is liable for grossly negligent and intentional breaches of duty,
as well as for personal injury caused by simple negligence. In business
dealings with entrepreneurs, liability for non-intentional acts is
limited to the direct damage typically foreseeable at the time of
contract conclusion.
8.2 In case of slight negligence, AXRO is
only liable for breach of essential contractual obligations and limited
to damage foreseeable at the time of contract conclusion. This
limitation does not apply to injury to life, body and health. AXRO is
not liable for other damage slightly negligently caused by a defect of
the purchase object. Any liability due to pre-contractual fault (c.i.c.)
or under the Product Liability Act remains unaffected.
8.3
Independent of AXRO's fault, any liability for fraudulent concealment of
a defect or from assumption of a guarantee (§ 444 BGB) or assurance
remains unaffected. The manufacturer's guarantee is a guarantee of the
manufacturer and does not constitute assumption of a guarantee by AXRO.
8.4
AXRO is also responsible for impossibility of delivery occurring by
chance during delay, unless the damage would also have occurred with
timely delivery.
8.5 If the orderer sends in a product, the
orderer must take care to secure any data possibly located on the
product. AXRO assumes no liability for the loss of data and resulting
consequential damages
8.5 Insofar as liability for AXRO is
excluded or limited, this also applies to the liability of AXRO's legal
representatives or vicarious agents.
§ 9 Use of Data / Privacy Policy
Regarding the data protection provisions, we refer to the following page:
http://www.axro.de/DE/de/privacy.phpnsichtlich
der Datenschutzbestimmung verweisen wir auf nachfolgende Seite:
https://www.axro.com/en/legal/privacy/
§ 10 Web Shop Access Data / Confidentiality Obligation
10.1
AXRO grants access to its web shop voluntarily, revocably and only
temporarily in each case. The customer has no right to access. AXRO may
extend, restrict or terminate access at any time at its own discretion.
Upon termination of the business relationship, violation of these
conditions, abusive use or for other justified reasons, AXRO is entitled
to block access to the web shop without notice.
10.2 The access
data to the web shop are only intended for personal use by the
authorized persons registered by the customer. The access data together
with the associated password must be kept strictly confidential; they
may not be passed on to third parties. Use or passing on of access data
for or to external price research software or similar software tools is
prohibited. The customer must ensure that their agents also comply with
this confidentiality obligation. The customer or their agents are not
entitled without express consent to pass on information about prices,
availability etc., which have been obtained from AXRO's electronic
systems or from AXRO's web services or stored there, to third parties
outside the company. Likewise, they are not entitled without consent to
store the received data on computers other than their own.
10.3
The customer undertakes, after an employee's departure who was granted
access to the protected AXRO web shop area, to immediately delete their
access or have a previously used password changed.
10.4 The
customer is liable for any (even slightly negligent) misuse of their web
shop access or the access of employees commissioned by them. They bear
the burden of proof that the unauthorized use is not attributable to
them and that they had undertaken all necessary security measures to
exclude misuse.
§ 11 Export
11.1
Contract performance by AXRO is subject to the proviso that performance
is not hindered by national or international provisions of foreign
trade law as well as no embargos and/or other sanctions.
11.2
When passing on goods delivered by AXRO to third parties domestically
and abroad, the customer must comply with the applicable provisions of
national and international (re-) export control law. In any case, they
must observe the (re-) export control provisions of the Federal Republic
of Germany and the European Union.
11.3 The customer fully
indemnifies AXRO against all claims asserted against AXRO by authorities
or other third parties due to the customer's non-observance of the
above export control obligations, and is obligated to compensate all
damages and expenses incurred by AXRO in this connection, unless the
customer is not responsible for the breach of duty. No reversal of the
burden of proof is associated with this.
§ 12 Final Provisions
12.1
For all present and future claims from the business relationship with
merchants, legal persons under public law or special funds under public
law, the place of jurisdiction is AXRO's registered office, including
bills of exchange and check claims. AXRO is also entitled to sue the
orderer at any other statutory place of jurisdiction.
12.2 In business dealings with companies, the common place of performance of the parties is AXRO's registered office.
12.3 The contractual language is German.
12.4
The contractual relationships of the parties are subject to German law.
The applicability of the uniform laws on the international sale of
movable goods as well as on the conclusion of international purchase
contracts for movable goods is expressly excluded, as well as the UN
Convention on Contracts for the International Sale of Goods and the
provisions on conflict of laws.
Return Conditions
AXRO GmbH
To enable smooth processing of returns in your interest, we ask you to observe the following conditions.
1. Address and Contact
1.1 Address for Returns
AXRO GmbH
Alter Wölzower Weg 4
D-19243 Wittenburg
1.2 Contact
Mail: rma@axro.de
2. General Shipping Instructions
1. Please ensure that you provide returns with the RMA number (Return Merchandise Authorization), as otherwise the return cannot be assigned or can only be assigned with considerable effort. You can obtain the RMA number in our online service area http://www.axro.de/DE/de/service/rma.php after entering your data.
2. Please pack open items sufficiently (e.g. toners must be packaged separately and dust-tight).
3. Return of Goods by AXRO
3.1 Principle
Please
understand that we can generally only accept returns of goods by our
customers if we are legally obligated to take them back, particularly
when we delivered a defective product (warranty case) or when we
delivered wrong goods not ordered by the customer.
3.2 Goodwill Returns
If
goods are returned by us without us being legally obligated to do so,
this is done merely as a goodwill gesture and without acknowledgment of a
legal obligation. We expressly reserve the right to return goods sent
to us, for which we are not obligated to take back, to the customer at
cost or to charge the customer for costs incurred in handling these
goods.
Goods for which we are not obligated to take back will in no case be accepted by us if the goods
1. are not marketable because the goods and/or their packaging are damaged, labeled or inscribed,
2. have a best-before date of less than twelve months,
3. were specially purchased for the customer or
4. were delivered to the customer more than 4 weeks ago.
3.3 Return of Incorrectly Delivered, Damaged or Defective Goods
If we are obligated to take back, we ask you to observe the following:
3.3.1 The goods delivered by us do not correspond in quantity or type to the goods you ordered
Please note that in case of quantity shortages, special documents may be required, such as an affidavit documenting a shortage.
3.3.2 Transport Damage
3.3.2.1 Visible (Open) Transport Damage
· Ensure that visible damage is confirmed and noted on the forwarder's freight documents upon acceptance of damaged goods.
· Visible damage should be reported immediately online to our service.
· To effectively process your damage report, we generally need the following information from you:
1. affected delivery note/invoice
2. damaged items
3. pictures of the damage
4. copy of the delivery receipt with notation
The settlement of visible transport damage without notation on the freight documents is typically rejected by our insurer.
3.3.2.2 Concealed Transport Damage
·
Please report transport damage that is not immediately visible and is
only discovered after detailed inspection of the package or pallet
immediately via our online service.
· To effectively process your damage report, we generally need the following information from you:
1. affected delivery note/invoice
2. damaged items
3. pictures of the damage
4. copy of the delivery receipt
3.3.3 Defective Goods
In
the warranty case, we ask you to provide all required data in our
online tool. You will then receive a return slip with RMA number. This
facilitates our processing of your complaint. Please definitely include
the return slip with RMA number with the return. The return of these
goods takes place "freight free".
For processing your complaint,
it is furthermore necessary to enclose with the shipment documents
showing the defect pattern of the goods (e.g. test prints, error logs,
SMC log).
All items must be packaged securely (e.g. leaking goods must definitely be packaged dust-tight).
Goods
for which no warranty case exists are available for 14 days for
collection by you. Upon your request, these will be returned to you
against a shipping flat rate of €10.00.
Direct Processing
Take
advantage of the benefits of direct processing of your warranty cases
with the respective manufacturer. You benefit from faster handling,
shorter processing times and significantly lower costs.
The following manufacturers offer direct service:
Xerox Hotline Germany 0180 50 04 39 2
Konica Minolta Hotline Germany 0180 50 05 76 8
OKI Hotline Germany 01805 65 44 35 7
DELL Hotline Germany 069 9792 7200
Also pass on the information about the possibility of direct processing via the manufacturer to your customers.
Hamburg, August 2025