Privacy Policy and Information to be provided under Article 13 of the DSGVO 

1. Privacy Policy

Dear visitors to our Internet portal, Thank you for visiting our website!
To make sure you feel safe when visiting our website, let us explain how we treat your data. The purpose of this Privacy Policy is to inform you about our treatment, collection, use and disclosure of personal data. The AXRO GmbH is responsible for this website.
Protecting your privacy is of the utmost importance to us. This why we designed our Internet offer to allow anonymous use. We only use and save information we receive during your visit to our website for internal purposes and to improve the design of our web pages. We will save the IP address transmitted by your web browser for seven days to recognise, narrow down and remove disruptions or errors (e.g., attacks to our server). After this period, your IP address will be deleted or anonymised. We only use IP addresses for the stated security purposes.

1.1 Usage Data

When you visit our website, so-called usage data will be saved on our web server temporarily as protocols to improve the quality of our web pages. This data consists of the page from which the file was requested, name of the file, time and date of the request, amount of data to be transferred, access status (file transferred, file not found), web browser type, IP address of the requesting computer.

1.2 Cookies

Cookies are small files saved onto a visitor's hard disk. Cookies allow information to be stored to identify the visitor's computer. We use permanent (1-day lifetime) cookies to make our chat function more user-friendly. We also use so-called session cookies that are deleted automatically after you close your browser. You can configure your browser to notify you when cookies are saved. This will make use of cookies transparent.

1.3 Google Analytics

We use the web analysis tool "Google Analytics" to design our websites according to your needs. Google Analytics creates usage profiles based on pseudonyms. For this purpose, permanent cookies are stored on your end device and read out by us. In this way we are able to recognise returning visitors and count them as such. Google Ireland Limited and Google LLC support us within the framework of Google Analytics. (USA) support us as processors according to Art. 28 DSGVO. Data processing can therefore also take place outside the EU or EEA. With regard to Google LLC, no adequate level of data protection can be assumed due to the processing in the USA. There is a risk that authorities may access the data for security and monitoring purposes without your being informed or having the right to appeal. Please be aware of this if you decide to give your consent to our use of Google Analytics. The data processing is based on your consent in accordance with Art. 6 para. 1 sentence 1 lit. a DSGVO or § 15 TMG, if you have given your consent via our banner. The transfer to a third country takes place on the basis of Art. 49 para. 1 lit. a DSGVO. You can revoke your consent at any time. Please follow the following link and make sure that all Google Analytics cookies are deactivated.

1.4 Encryption

To protect your data from unauthorised access, our web pages use encryptions. Your data is transferred from your computer to our server and vice versa through the Internet via a 256-bit TLS (Transport Layer Security) encryption. You can recognise this by the lock symbol next to your browser's status bar being closed and the address beginning with https://. We do not use encryptions when you merely exchange generally available information with us.

1.5 Use of Images

The subdomain uses images that are available under free licences. These images are listed below with their authors: © Open Street Map: © Kalinka0815 - © Kimba1103 - © Pexels - © Pezibear - © Ylanite - © JillWellington - © monicore - © Couleur - © AnnieSpratt - © dpa/meldrum - © Couleur - © Alex and Tina - © dpa - © Doctors without Borders - © Rewe - © Goerti - © Kathrin - © frechverlag_TOPP - © Aurelie Marrier D'Unienville - © SUPERillu editorial office - © FloraQueen - © Wüstenrot - 

2. Information to be provided under Article 13 of the General DSGVO

2.1 Controller

The data collection and processing controller is the AXRO GmbH Schnackenburgallee 183 - 201 D-22525 Hamburg, Germany Tel.: +(49) 40 54 711 - 0 Fax: +(49) 40 54 711 - 711 Email:

2.2 General Information

We only collect data required for the performance of contracts to which the data subject is a party, compliance with legal obligations to which we are subject or taking steps at the request of the data subject prior to entering into a contract.

2.3 Data Processing for Contract Performance or Taking Steps Prior to Entering Into a Contract

We process data from
  • New customer registrations (
  • Supplier registration form (
  • Contact form (
  • RMA form (

In accordance with Article 6(1) Point b of the General Data Protection Regulation for contract performance or taking steps prior to entering into a contract. Collected data is saved as follows:
  • New customer registrations: Until the new customer registration has been fully processed. 
  • Supplier registration form: Until the supplier registration has been fully processed.
  • Contact form: Until your request has been fully processed.
  • Application form: For unsuccessful applications, up to six months after the completion of the application process or for up to two years if included in our applicant pool with your approval.
  • RMA form: Until the expiration of the statutory storage period under Section 257 of the German Commercial Code [Handelsgesetzbuch, HGB] or Section 147 of the German Fiscal Code [Abgabenordung, AO].

Should statutory storage periods apply, the respective data will be archived for the duration of the applicable period and blocked from general access.

2.4 Data Recipients

We will only transmit your data to third parties with transmission authorisation under privacy law (e.g., under the above-stated legal regulations). We may also provide your data to external service providers (e.g., IT service providers, companies that destroy or archive data) who assist us with data processing and who are bound to our directives as part of contract data processing. We will neither sell or otherwise market your personal data to third parties.

2.5 Data Protection Officer Contact Details

Dr. Uwe Schläger
datenschutz nord GmbH 
Tel.: 0421 69 66 32 0 

2.6 Data Subject Rights

Data subjects have the right to obtain information about their personal data and to request the correction or deletion of inaccurate data from the controller if a reason under Article 17 of the General Data Protection Regulation exists, e.g., if data is no longer needed for the stated purposes. Furthermore, data subjects have the right to restrict the processing of their personal data if a requirement under Article 18 of the General Data Protection Regulation is met. Data subjects also have the right to data portability if a case under Article 20 of the General Data Protection Regulation is present. If data is collected on the basis of Article 6(1) Point e (data processing to perform tasks of public authorities or to protect public interests) or Point f (data processing to safeguard legitimate interests), data subjects have the right to object to the processing for reasons due to their particular situation. We will then cease to process this personal data, unless compelling legitimate grounds for the processing exist that override the interests, rights and freedoms of the respective data subject or if the processing is required for the establishment, exercise or defense of legal claims.

2.7 Right to Lodge Complaints With A Supervisory Authority

Data subjects have the right to ledge complaints with a supervisory authority if they believe that the processing of their data violates data protection regulations. Rights to lodge complaints may especially be exercised with supervisory authorities in a member state of the respective data subject's location or the place where the violation occurred. In Hamburg, this is the 
Hamburg Commissioner for Data Protection and Freedom of Information
Prof. Dr. Johannes Caspar
Klosterwall 6 (Block C)
20095 Hamburg, Germany
Tel.: 0049 40 / 428 54 - 4040
Fax: 0049 40 / 428 54 - 4000
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