Privacy Policy

1. Principles

We are delighted by your interest in our website and/or our web-shop. Protecting your privacy is a paramount concern to us. The following provides you with information about how your data is used.

Our privacy protection practices are in alignment with the Federal Privacy Protection Act [BDSG], as well as the Telemedia Act [TMG]

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2. Collection, processing and use of your data

 You can visit our website without having to provide personal information. In this case, we only store access data without personal references, such as the name of your internet service provider, the page from which you visited us, or the name of the requested file. This data is exclusively used to improve our service, and does not permit any conclusions about your person.

If you provide us with data on our website and/or our web-shop, we use this data strictly to fulfill and process the concluded contractual relationship and/or the business interaction.

We routinely collect and store the following customer data in connection with a registration, an order and/or purchase via our web-shop and/or via an order form, or for telephone orders:

  • Company name,
  • Legal form,
  • Commercial register number,
  • Mailing and Bill-to addresses (Street Address, Postal Code, City, Country),
  • Telephone and Fax numbers, E-mail address,
  • Any other Ship-To address,
  • Identity Number,
  • Company formation date,
  • Managing Director's/Owner's Name,
  • Name of Contact,
  • Telephone Number

"Mandatory Entries" are marked by a "*" in the required data-entry field. Any additional information is provided on a voluntary basis.

Your data is stored separately as a master data and as a billing data, as required by the current privacy protection laws.

Your data is locked out from further use upon completion of the contract and the complete payment of the purchase price, and is deleted upon expiration of the storage term required by tax and commercial laws.

Data is only stored permanently if you have previously registered with us, and have received log-in information. In this case you can demand the deletion of the data at any time (see section6).

If you subscribed to our newsletter, your e-mail address is used for our own advertising purposes until you unsubscribe from the newsletter. The subscription can be stopped at any time via your own customer profile, but also by telephone, letter or fax.

We store the contract text and send the order information by e-mail. You can also view the standard business terms and conditions at any time here . You can view your prior order history in our customer login area.

 

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3. Use of user profile pseudonyns for web analysis

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.

In case IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transfered to a Google server in the USA and truncated there. The IP-anonymisation is active on this website.


Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage.


The IP-address, that your Browser conveys within the scope of Google Analytics, will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser: http://tools.google.com/dlpage/gaoptout?hl=en.

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4. Live Chat

This website additonally offers a Userlike tool, a live chat software provided by Devcores UG (limited liability) Aachener Str. 53 50674 Cologne. Your chat history will be forwarded and saved on Userlike servers in Germany.
For more information please consult Userlike privacy policy statement http://www.userlike.com/privacy_policy.

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5. Additional utilisation of cookies

We also use cookies on different pages in order to make the visit to our website more attractive and to allow for the utilisation of certain functions. Regarding the cookies we are using, the following applies:

1. What is a cookie?

A cookie is a small text file that is stored on your computer when you visit a website. This text file stores information that can be read by the website when you visit said website again at a later point in time.

What do we use cookies for?

We use cookies on different pages in order to make the visit to our website more attractive and to allow for the utilisation of certain functions. Most of the cookies we are using are removed from your hard drive after the browser session ends (so-called session cookies). Other cookies remain on your computer and enable us to recognise your computer upon your next visit (so-called permanent cookies). These cookies serve for greeting you with your user name and - in case of subsequent orders - obviate the need for re-entering your password or filling in forms with your data. Our partner companies are not permitted to collect, process or use personally identifiable information by means of cookies via our website.

How can I deactivate cookies?

Most browsers are accepting cookies by default. In the security settings, you can allow or disallow temporary and stored cookies independently from one another. If you deactivate cookies, certain features of our website might not be available to you and some web pages may not be displayed correctly.

 

You can easily adjust your browser setting to turn off all cookies.

 

In particular, you can proceed as follows to deactivate cookies – depending on which browser you are using:

Internet Explorer:

  1. Open Internet Explorer.
  2. Click the "Tools" button" and then "Internet Options".
  3. Click the "Privacy" tab.
  4. Under "Advanced", place a check mark in front of "Override automatic cookie handling" and select "Block" for both "First-party Cookies" and "Third-Party" Cookies", then click on "OK" to save your settings and once more on "OK" to save your options.

Google Chrome:

  1. Open Google Chrome.
  2. Select "Settings". Click "Show advanced settings..."
  3. In the "Privacy" section, click "Content settings...".
  4. In the "Cookies" section, you can deactivate them and save your settings.

Safari:

  1. Open Safari.
  2. Select "Settings" in the tool bar (gray spoke in the top right corner), select "Preferences" and click on "Privacy".
  3. Under "Block cookies", you can specify whether and when Safari should accept cookies from websites. For more information, click on "Help" (?).
  4. If you would like to know more about the cookies that are stored on your computer, click "Details...".
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6. Forwarding of personal data

Your data is forwarded to the shipping company contracted to process the delivery, if this is necessary for the delivery of the goods. To process payments, your payment data may be forwarded to a company contracted to process the payment. Forwarding of your data to other third parties or for advertising purposes does not occur.

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7. Right to know, to correct, block and delete

Pursuant to the Federal Privacy Protection Act [BDSG], you have the right to be informed at no cost about data stored about you, and also a right to have this data corrected, blocked or deleted.

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8. Contact person for privacy protection

For any questions regarding the collection, processing or use of your personal data, for information, correction, blocking or deletion of data, as well as the withdrawal of granted consent, please contact:

AXRO Bürokommunikation Distribution Import Export GmbH

Datenschutzbeauftragter

Schnackenburgallee 183 – 201

D-22525 Hamburg

eMail: datenschutzbeauftragter@axro.de

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9. Data Security

We protect our website and other systems by technical or organizational measures against loss, destruction, access, modification or destruction of your data by unauthorized persons. Your customer account can only be accessed after your personal password has been entered. You should always keep your access information confidential, and close the browser window after you have terminated communication with us, especially if you use the computer connected with others.

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10. Encoded data transfer with SSL

To protect the data transfer, we use an SSL Server-Certificate by Thawte with 256 bit encoding.

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11. Withdrawal of consent

The consent granted by the ordering party to the collection, processing and use of personal data can be withdrawn at any time with forward looking effect. The affected personal data will be deleted upon a corresponding notification, unless these are still needed to fulfill the obligations of the concluded contractual relationship, or statutory regulations prevent the deletion. In this case, the affected personal data is blocked instead of being deleted.

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AXRO Bürokommunikation Distribution Import Export GmbH

Schnackenburgallee 183-201

D-22525 Hamburg

+49 40 54 711-0

+49 40 54 711 - 711