We are delighted by your interest in our website and/or our web-shop. Protecting your privacy is a paramount concern to us. The following provides you with information about how your data is used.
Our privacy protection practices are in alignment with the Federal Privacy Protection Act [BDSG], as well as the Telemedia Act [TMG]
2. Collection, processing and use of your data
You can visit our website without having to provide personal information. In this case, we only store access data without personal references, such as the name of your internet service provider, the page from which you visited us, or the name of the requested file. This data is exclusively used to improve our service, and does not permit any conclusions about your person.
If you provide us with data on our website and/or our web-shop, we use this data strictly to fulfill and process the concluded contractual relationship and/or the business interaction.
We routinely collect and store the following customer data in connection with a registration, an order and/or purchase via our web-shop and/or via an order form, or for telephone orders:
- Company name,
- Legal form,
- Commercial register number,
- Mailing and Bill-to addresses (Street Address, Postal Code, City, Country),
- Telephone and Fax numbers, E-mail address,
- Any other Ship-To address,
- Identity Number,
- Company formation date,
- Managing Director's/Owner's Name,
- Name of Contact,
- Telephone Number
"Mandatory Entries" are marked by a "*" in the required data-entry field. Any additional information is provided on a voluntary basis.
Your data is stored separately as a master data and as a billing data, as required by the current privacy protection laws.
Your data is locked out from further use upon completion of the contract and the complete payment of the purchase price, and is deleted upon expiration of the storage term required by tax and commercial laws.
Data is only stored permanently if you have previously registered with us, and have received log-in information. In this case you can demand the deletion of the data at any time (see section6).
If you subscribed to our newsletter, your e-mail address is used for our own advertising purposes until you unsubscribe from the newsletter. The subscription can be stopped at any time via your own customer profile, but also by telephone, letter or fax.
We store the contract text and send the order information by e-mail. You can also view the standard business terms and conditions at any time here . You can view your prior order history in our customer login area.
3. Use of user profile pseudonyns for web analysis
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.
In case IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transfered to a Google server in the USA and truncated there. The IP-anonymisation is active on this website.
Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage.
4. Live Chat
This website additonally offers a Userlike tool, a live chat software provided by Devcores UG (limited liability) Aachener Str. 53 50674 Cologne. Your chat history will be forwarded and saved on Userlike servers in Germany.
5. Additional utilisation of cookies
1. What is a cookie?
A cookie is a small text file that is stored on your computer when you visit a website. This text file stores information that can be read by the website when you visit said website again at a later point in time.
How can I deactivate cookies?
Most browsers are accepting cookies by default. In the security settings, you can allow or disallow temporary and stored cookies independently from one another. If you deactivate cookies, certain features of our website might not be available to you and some web pages may not be displayed correctly.
You can easily adjust your browser setting to turn off all cookies.
In particular, you can proceed as follows to deactivate cookies – depending on which browser you are using:
- Open Internet Explorer.
- Click the "Tools" button" and then "Internet Options".
- Click the "Privacy" tab.
- Under "Advanced", place a check mark in front of "Override automatic cookie handling" and select "Block" for both "First-party Cookies" and "Third-Party" Cookies", then click on "OK" to save your settings and once more on "OK" to save your options.
- Open Google Chrome.
- Select "Settings". Click "Show advanced settings..."
- In the "Privacy" section, click "Content settings...".
- In the "Cookies" section, you can deactivate them and save your settings.
- Open Safari.
- Select "Settings" in the tool bar (gray spoke in the top right corner), select "Preferences" and click on "Privacy".
- Under "Block cookies", you can specify whether and when Safari should accept cookies from websites. For more information, click on "Help" (?).
- If you would like to know more about the cookies that are stored on your computer, click "Details...".
6. Forwarding of personal data
Your data is forwarded to the shipping company contracted to process the delivery, if this is necessary for the delivery of the goods. To process payments, your payment data may be forwarded to a company contracted to process the payment. Forwarding of your data to other third parties or for advertising purposes does not occur.
8. Contact person for privacy protection
For any questions regarding the collection, processing or use of your personal data, for information, correction, blocking or deletion of data, as well as the withdrawal of granted consent, please contact:
AXRO Bürokommunikation Distribution Import Export GmbH
Schnackenburgallee 183 – 201
9. Data Security
We protect our website and other systems by technical or organizational measures against loss, destruction, access, modification or destruction of your data by unauthorized persons. Your customer account can only be accessed after your personal password has been entered. You should always keep your access information confidential, and close the browser window after you have terminated communication with us, especially if you use the computer connected with others.
11. Withdrawal of consent
The consent granted by the ordering party to the collection, processing and use of personal data can be withdrawn at any time with forward looking effect. The affected personal data will be deleted upon a corresponding notification, unless these are still needed to fulfill the obligations of the concluded contractual relationship, or statutory regulations prevent the deletion. In this case, the affected personal data is blocked instead of being deleted.